Returns

What is our return policy?

Any and All Items being returned must be in new, unused, and in their original condition. All original boxes, bags, packaging, accessories, and literature must be in new condition and included with the product when returned. Red Stitch Sports does not accept returns on customized items, steamed gloves, gift cards or products not purchased from us and sent to our returns department in error.

Once the item(s) is received it will be inspected by our product specialists. If it has been determined there has been an abuse, or any other issue, of the product it will be returned back to you. The customer will be responsible for the return shipping; our customer service team will reach out to discuss options on shipping. Please allow 7-10 business days for the returned item(s) to be processed.

Once the return has processed, a refund for the cost of the product will be issued back to the original form of payment.

**Please note that shipping is non-refundable.**

 

How do I exchange an order or product?

Red Stitch Sports does not offer exchanges, however, you are welcome to return any unwanted products for a refund and place another order for the correct item(s).

Promotional pricing used on the first purchase will not be applied to the replacement order if the promotional pricing is no longer valid.

 

How do I return an order?

In order to return an item, please email info@redstitchsports.com, and we will reach out within 48 hours to assist with the return.

Please follow the instructions that are emailed to you and fill out all of the requested information so that your free return label can be generated. It is imperative to input all information required to get your label sent to you.

When the label has been created, please print and attach to your package. 

**Make sure to include your order number on the return label in order to expedite your refund.**

 

What happens if my order is lost or damaged?

In the event your order is lost or damaged, please contact us at info@redstitchsports.com and our customer service team will reach out so a claim can be started.

At this time, Red Stitch Sports will start the claim process, please keep in mind that the claim process can take 8-10 business days, or potentially longer, for a resolution. Red Stitch Sports reserves the right to deny a refund or replacement depending on the results of the claim.

 

Where will my refund be issued?

All refunds will be issued back to the original form of payment. For returns being submitted back to a Credit Card, please allow up to 72 hours for the credit to appear back on your credit card.

 

What Items are Non-Refundable?

All Items marked as Clearance, Final Sale, or Red Tagged are non-refundable.

 

How do I obtain the vendor warranty information?

All Defective or Damaged products must be returned to the manufacturer directly. Each individual vendor will be happy to guide you through the product replacement process. For more information on specific manufacturers, please send an email to info@redstitchsports.com and we will be glad to get you the correct warranty information from our vendors.

 

Are there any items ineligible for returns?

We do not accept returns on used bats, customized items, steamed gloves, gift cards, or products not purchased from us and sent to our returns department in error.